Digital Onboarding

Two related Cosmote programmes delivered end to end by Cognity between June 2023 and February 2024: Digital Onboarding for Prepaid products and Manage SIM One Order Drop.

Digital Onboarding for Prepaid Products: Cosmote intends to give its customers the opportunity to order and manage prepaid subscriptions through digital channels. The project supports the purchase of prepaid SIM cards (Cosmokarta, WU, Frog and IOTG), as well as the SIM activation and onboarding processes.

The in-scope digital touchpoints are the MyCosmote App & Site, the WU App & Site and the Frog App & Site. The MyCosmote App supports the flows through native implementation and the other touchpoints incorporate an SPA solution. Cognity executes the project end to end across Digital (SPA, Common BFF microservices), OM (OSM, OSB, OM microservices) and CRM (Siebel Mobile, Siebel Fixed).

Manage SIM One Order Drop: the scope is the implementation of the Manage SIM user journey through the Siebel Open UI Customer 360 View for B2B and B2C customers, using modification orders. Use cases include SIM Replacement, SIM Swap and Pre to Post with SIM Change, for all SIM card types (Physical, eSIM, Twin, Multi SIM, XSIM).